Frequently Asked Questions

Please check up with reception when booking what the size of your site will be to ensure that the site is large enough for your set-up. Your car must fit onto the site, do not park on the road. If it does not fit, it must be parked in the visitor’s car park or Skennars Head Road.

Extra guests or visitors may incur a fee if using park facilities. If planning to stay overnight, then this will be dependent on maximum occupancy allowances for cabins and sites, and is subject to management approval. Guests are responsible for their visitors.

All our standard rates listed are for 1-2 people. Any additional guests are charged per night
In cabins:
Extra guests

Adults 
$20-$25 pp pn - Peak & Easter Seasons. 
$20 pp pn Low and Shoulder Season. 

Children
(2-15) $20 pp pn - Peak and Easter Seasons. 
$16-$20 pp pn Low and Shoulder Season.

Infants
(0-up to 2) – No Charge. Fees apply for Cot & highchair hire.

On Sites:
Extra guests
Adults 
$20 pp pn – Peak & Easter Seasons. 
$15 pp pn Low and Shoulder Season.

Children 
(2-15) $15 pp pn in Peak and Easter Seasons. 
$12-$15 pp pn Low and Shoulder Season.

Yes all cabins have TV’s and DVD players.

All our cabins have 1 reverse cycle air-conditioning and heating unit.

As a small park we unfortunately do not offer Kids Club. We do however offer colouring-in activities and Chalk Board Drawing competitions during school holidays. We are all about spending quality family-time with your kids in a space that is suitable for the whole family. The pool table, ping pong, giant chess and giant connect 4 are all great ways to get involved.

We have disabled bathroom facilities within both the male and female amenities. These include a shower and toilet with hand rails. Unfortunately there is no unisex bathroom, but we do have an ensuite site that is suitable for guests that require some assistance.

Yes we have a family bathroom. The family bathroom has a full bath and a toilet and vanity. The bathroom also has a baby’s change table. It is opened at all times, first in best dressed.

We hire go karts. In addition, we have DVD’s and board games available for use in your cabin or van/tent.

No, unfortunately open fires are not permitted in the Park. This includes braziers etc.

The Park has a 1 car per booking policy. All cabins are allocated with one car space. Your car always needs to fit within the boundary of your powered or ensuite site . This may mean that you need a larger site or a smaller tarp. Discuss your requirements with Reception at time of booking.
We have a boom-gate security at the entrance of the park that restricts access to 1 car only. 

This ensures the safety of all guests, as well as limiting car numbers to reduce traffic within the park. Extra parking is available just outside the park entry and also in Skennars Head Road. If you have a boat, please advise Reception prior to arrival. Subject to availability we will allocate a boat parking space for you. You may decide to park your boat on your site instead of your car.

For your convenience, if you have a wireless device, we offer free wifi. The service is a shared network, and as such has speed and download limitations.

Our Kitchen has a full-size fridge, sinks, microwave, electric oven, 2 hotplates, 2 toasters and 2 kettles. You do need to bring along your own cooking utensils, plates, cutlery etc. and washing-up equipment.

The free BBQs are adjacent to the kitchen.

The free BBQs are adjacent to the Camp Kitchen

We have many great facilities here at BIG4 Ballina Headlands, and to keep them safe and in good working order they do require repairs and maintenance.

Unfortunately, in a business that runs 24/7, there is no other way to carry out this maintenance than to temporarily close those facilities down. So, while we strive not to inconvenience anyone and to have all facilities open, we cannot guarantee that every facility will be open for every day of your stay. 

Some facilities also may close due to weather factors to ensure guest and staff safety

Hours of operation of facilities do vary throughout the year, so please see signage for each facility during your stay for details.

Prices vary between $5 & $6 for the washing machines, depending on chosen cycle. They accept $1 & $2 coins. The driers accept $1 coins only, for 10 minutes per coin.

Kids can ride bikes & scooters as long as they obey our rules. Electric Scooters and skateboards are NOT permitted however within park grounds for kids or adults.

Kids are issued with a Bike licence quiz upon arrival and will receive a “Bike licence” upon successful completion. They must always wear a helmet – No helmet No ride.

Our pool is solar-heated, so is dependent on the weather as to its temperature. We do cover it at night to preserve water temperature. The spa is hot though.

Closest supermarket is Woolworths at Epiq (4km). Lennox Head main street is also 4km away. Ballina main shopping centre is 8km.

We recommend Lennox Head for dining out (4km). There is a great selection of Restaurants and Cafes and a Club. Ballina offers restaurant options also (8km) and the Ballina RSL and Cherry Street Bowling Club

A boat ramp into North Creek is located 3km west of our Park. The main boat ramps into the Richmond River are located in Ballina (8km)

From the park it is a quick 10-minute walk to Boulders Beach. This is a scenic beach and headland, with fishing spots at the Iron Peg or beach. Sharpes Beach is a 15-20-minute walk and is patrolled during the School Holidays.

A bus stop is located at the front of our park, and you have the option of heading to Byron Bay or Ballina. Timetables are available at Reception

The Ballina Byron Gateway Airport is located in Ballina approximately 10km from BIG4 Ballina Headlands Holiday Park. Coolangatta Airport is approximately a 1 hours drive.

For the comfort and safety of all guests, pets are not permitted. Registered Assistance Animals are an exception.

Many BIG4 Parks are now accepting Dogs. Please see www.big4.com.au for a list of participating Parks.

Check in time for Ensuite and Powered Sites is 12 noon. Check in time for Accommodation is 2pm.
Check out time is 10am for all sites and accommodation.

Remember that the Park operates on NSW Day Light Saving Time. Late checkouts can be arranged, subject to availability and applicable fee.

We can provide Late Check-ins for Cabin Accommodation by prior arrangement. Full pre-payment and car registration will be required at that time and late access details will be supplied.

For Site arrivals we would prefer guests to plan their travel accordingly to arrive prior to Reception closing. This is for safety reasons and in consideration of other guests. Where a late arrival is unavoidable, at the discretion of Park Management a late arrival may be accepted.

The late arrival may be subject to site re-allocation to ensure the site is suitable for a safe late arrival, minimizing disturbance to others. Please advise Reception prior to 5pm. Full pre-payment and car registrations will be required at that time and late access details will be supplied.